Account and Data Deletion / 账户和数据删除
Delete your EasyGo account or data
EasyGo — Google Play developer: STAR X TECHNOLOGY SOLUTIONS PTY LTD.
Last updated: 24 September 2026.
Request deletion without the app
Email support@easygoapp.com.au with the subject “EasyGo account deletion”. Include the phone number or email registered to your account and whether it is a customer or driver account. No app installation or login is required to initiate a request. We may verify account ownership before acting. Never email your password, verification code, full card number or identity-document copies.
To request deletion of particular data while keeping your account, use the subject “EasyGo data deletion” and describe the data concerned.
Delete within EasyGo
Open your customer or driver “Me / Profile” page, select “Delete account”, review any outstanding items and follow the confirmation steps. Active orders, disputes, refunds, pending withdrawals or an unsettled driver balance may need to be resolved first. You can email support to initiate your request and obtain help if you cannot complete these steps or cannot sign in.
What is deleted and what may be retained
The self-service process disables the relevant account and replaces or removes identifying profile fields, including phone, name, email and profile image references. Driver profile identity, licence, tax and qualification references are also replaced or removed. This does not immediately erase every historical transaction, uploaded file, service-provider record or backup. Contact support for associated data not removed by the self-service process.
Order, payment, payout, tax, safety, fraud-prevention and dispute records may be retained for the duration required by applicable legal, accounting or claims obligations. Retention depends on the record and the relevant obligation, rather than a single period for all data. Backups and independent payment-provider records can follow separate schedules. Support can explain which information is retained for your request, why and for how long. Information no longer needed should be deleted or de-identified through our data handling process.
For information about collection, use, sharing and your rights, read the EasyGo Privacy Policy.
删除 EasyGo 账户或数据
EasyGo — Google Play 开发者：STAR X TECHNOLOGY SOLUTIONS PTY LTD。
更新日期：2026 年 9 月 24 日。
无需使用 App 即可申请
请发送邮件至 support@easygoapp.com.au，主题为“EasyGo 账户删除”。说明账户注册手机号或邮箱，以及用户端或司机端角色。发起申请不需要安装或登录 App；处理前我们可能核实账户归属。请勿发送密码、验证码、完整卡号或身份证件副本。
如需保留账户但删除指定数据，请以“EasyGo 数据删除”为主题，说明希望删除的数据。
在 EasyGo 内注销
打开用户端或司机端“我的／个人资料”，选择“注销账户”，查看待处理事项并按提示确认。进行中订单、争议、退款、待处理提现或未结清的司机余额可能需要先解决。如果无法完成这些步骤或无法登录，您可以发送邮件联系客服发起申请并获得帮助。
删除和保留哪些信息
自助流程会停用相应账户，并替换或移除手机号码、姓名、邮箱及头像引用等个人资料。司机个人资料中的身份、驾驶证、税务及资质引用也会被替换或移除。此流程不会立即抹除所有历史交易、上传文件、服务商记录或备份；自助流程未移除的关联数据请联系客服协助处理。
订单、支付、提现、税务、安全、反欺诈和争议记录可能因适用法律、会计或索赔义务而继续保留。期限取决于数据种类及相关义务，并非所有数据适用同一期限。备份及支付服务商独立保存的记录可能遵循不同安排。客服可以说明相关申请中保留的信息、原因及期限。不再需要的信息应通过数据处理流程删除或去标识化。
关于信息收集、使用、共享及您的权利，请阅读 EasyGo 隐私权政策。