Privacy Policy / 隐私权政策
EasyGo Privacy Policy
Last updated: 24 September 2026.
1. Who this policy covers
This policy applies to the EasyGo mobile app (Android package com.starx.easygo), its customer and driver services, and related support. The developer listed on Google Play is STAR X TECHNOLOGY SOLUTIONS PTY LTD. In this policy, “EasyGo”, “we” and “our” refer to the EasyGo service and the team responsible for handling its personal information.
For privacy questions, access or correction requests, complaints, or account and data deletion requests, contact support@easygoapp.com.au. Please identify your EasyGo account and the nature of your request. Do not email passwords, verification codes, full payment card details or identity-document copies.
We handle personal information in accordance with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
2. Information we collect and why
- Account and contact details: mobile number, verification information, account ID, first and last name, email, profile information and account role. These are used to create and authenticate accounts, contact you and provide customer or driver services.
- Orders and transactions: pickup and delivery addresses, contact details, service instructions, order status, charges, invoices, payments, refunds and driver earnings or withdrawals. These are used to arrange and complete services, calculate charges, settle payments and resolve disputes.
- Driver onboarding and payout information: date of birth, address, profile photograph, identity and driver's licence documents, ABN/TFN where requested, vehicle and registration details, insurance documents, and bank account details for payouts. These are used to assess driver eligibility, administer driver accounts and payments, and meet applicable obligations.
- Location: approximate or precise device location with permission, addresses you enter, and driver location during an active service. These support address selection, maps, routing, dispatch, estimated arrival times and service records. Section 3 explains ongoing driver tracking.
- Photos, videos and other content: images and videos you choose or capture, order attachments, delivery or service evidence, chat messages and images, reviews, support tickets, appeals and their attachments. These are used to provide the requested feature, communicate about an order and handle support or disputes. Camera and photo access depend on your device permissions and selections.
- Payment information: card or other payment details entered into a payment provider's payment interface, payment tokens, saved-payment references, limited card metadata and transaction status. Stripe or Airwallex processes payment details for the payment route in use. EasyGo's backend does not receive full card numbers or card security codes through these native card-entry interfaces.
- Technical information: device and operating system information, app version, IP address, request and error logs, SDK crash and diagnostic information, map or payment-interface interactions, authentication identifiers, SDK/device identifiers and push notification tokens. These support authentication, security, troubleshooting, app updates and service notifications. Map and payment SDK providers also process technical and interaction data for service analytics, reliability and fraud prevention.
We use this information for the functions described above, fraud and abuse prevention, service reliability, and applicable legal obligations. We do not sell personal information or use driver location for third-party advertising.
3. Location permissions and ongoing driver tracking
Customers can use location-dependent features such as selecting their current address while using the app. Customer mode does not continuously collect location in the background.
For drivers, EasyGo collects and sends location while an order is in the “Driver heading”, “Driver arrived” or “In service” stages. Tracking can continue when the app is in the background or the screen is locked, so the customer can follow the service and EasyGo can keep service and dispute records. Android uses a location foreground service with a persistent notification; iOS requires the relevant background location permission. Location updates depend on device and operating system conditions.
Tracking stops when there are no orders in these tracking stages. Live driver location is available to the relevant order's customer and authorised operations or support personnel. Route records may be retained for service support, safety and disputes as explained in section 6.
You can change or revoke location, camera, photo and notification permissions in device settings. Refusing or revoking a permission may prevent the associated feature, and drivers need the necessary location permission to provide tracked services.
4. Who receives information
- Other participants in your order: the assigned driver or customer receives the contact, address, location, chat and order information needed for that service. Content you send in order chat is visible to its authorised participants.
- Payment providers: Stripe and Airwallex process the information needed for the selected payment, saved payment methods, refunds, risk controls and related transactions. If you select WeChat Pay or another supported payment method, the relevant payment service also processes the information needed to complete it.
- Google services: Google Maps supports maps, address search and routing; Firebase Authentication, Cloud Firestore and Firebase Cloud Messaging support authentication, real-time order/chat functionality and push notifications.
- Hosting and delivery providers: Amazon Web Services supports hosting, storage and SMS delivery; Expo/EAS supports app update delivery. These providers process the information necessary to operate those services.
- Authorised personnel and advisers: operations and support staff, professional advisers, insurers or authorities may receive information necessary to handle a request, claim, safety issue, lawful requirement or dispute.
We limit access to the purpose for which it is needed. Third-party providers may also process information under their own privacy policies and legal obligations. Their services may involve processing outside Australia; we do not represent that all copies of all information remain in Australia.
5. Security
The production app uses encrypted HTTPS connections to EasyGo's API. We use access controls and restricted cloud storage to protect personal information and limit access to authorised users and service providers. No transmission or storage system can be guaranteed completely secure. Please keep account access and verification codes private and report suspected misuse to support.
6. Retention, account deletion and data requests
You can request account deletion in EasyGo through your customer or driver profile: “Me / Profile” → “Delete account”. You can also request account deletion or deletion of particular data without installing or signing into the app by emailing support@easygoapp.com.au. Use the subject “EasyGo account deletion” or “EasyGo data deletion”, identify the account's registered phone number or email and customer/driver role, and specify your request. We may verify account ownership before acting. See the account and data deletion page.
The in-app deletion process disables the relevant account and replaces or removes identifying profile fields, including contact details and, for drivers, identity and licence references. It does not immediately erase every historical transaction, uploaded file, service-provider record or backup. Support can assist with associated data that is not removed by the self-service process and explain any information that must be retained.
Active orders, open disputes or refunds, pending driver withdrawals or an unsettled driver balance may need to be resolved before self-service deletion is available. You can still contact support to initiate your request and receive help resolving these conditions.
We retain information while needed to provide the service and handle outstanding obligations. Order, payment, payout, tax, safety, fraud-prevention and dispute records may need to be retained after account deletion for applicable legal, accounting or claims purposes. Retention depends on the record and applicable obligation, rather than a single period for all data. Backups and independently held payment-provider records can follow separate retention schedules. Contact support for the categories, reason and applicable retention period for your request. Information that is no longer needed should be deleted or de-identified through our data handling process.
The in-app order-chat history access window is normally seven days after an order ends. This limits access in the app; it is not a promise that every server copy or dispute record is automatically erased after seven days.
You may also request access to or correction of your personal information, or ask to delete particular data without closing your account. We will assess the request, verify identity where needed, and explain any limits arising from ongoing services or legal obligations.
7. Questions, complaints and changes
Contact support@easygoapp.com.au for privacy questions or complaints. We will review the issue and respond through the contact details you provide. If you are not satisfied with the handling of an Australian privacy complaint, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
We may update this policy as EasyGo changes. The date above identifies the current version. Material changes to data use or permissions will be communicated where required, and additional consent will be sought where applicable.
EasyGo 隐私权政策
更新日期：2026 年 9 月 24 日。
1. 适用范围与联系方式
本政策适用于 EasyGo 移动应用（Android 包名 com.starx.easygo）、其用户端和司机端服务及相关客服服务。Google Play 列示的开发者为 STAR X TECHNOLOGY SOLUTIONS PTY LTD。本政策中的“EasyGo”“我们”指 EasyGo 服务及负责处理其个人信息的团队。
如需咨询隐私问题、访问或更正个人信息、投诉，或申请删除账户和数据，请联系 support@easygoapp.com.au，说明您的 EasyGo 账户及申请事项。请勿通过邮件发送密码、验证码、完整银行卡信息或身份证件副本。
我们按照适用的澳大利亚隐私法律处理个人信息，包括适用时的 Privacy Act 1988 (Cth) 及 Australian Privacy Principles。
2. 我们收集的信息及用途
- 账户和联系方式：手机号码、验证信息、账户 ID、姓名、邮箱、个人资料及账户角色，用于注册、身份验证、联系以及提供用户端或司机端服务。
- 订单和交易：起终点地址、联系人信息、服务要求、订单状态、费用、发票、支付、退款及司机收入或提现记录，用于安排和完成服务、计费、结算及解决争议。
- 司机入驻和收款资料：出生日期、地址、个人照片、身份证明和驾驶证资料、要求提供时的 ABN/TFN、车辆及注册信息、保险资料、收款银行账户信息，用于审核司机资质、管理司机账户和付款，以及履行适用义务。
- 位置信息：经授权的设备大致或精确位置、您输入的地址，以及服务进行中的司机位置，用于地址选择、地图、路线、派单、预计到达时间和服务记录。持续定位详见第 3 节。
- 照片、视频及其他内容：您选择或拍摄的图片和视频、订单附件、送达或服务凭证、聊天文字和图片、评价、客服工单、申诉及其附件，用于相应功能、订单沟通、客服及争议处理。相机和照片访问取决于您的设备授权及选择。
- 支付信息：在支付服务商界面输入的银行卡或其他支付资料、支付令牌、已保存付款方式的引用、有限的银行卡摘要及交易状态。Stripe 或 Airwallex 根据实际支付通道处理支付资料。通过这些原生银行卡输入界面，EasyGo 后端不会接收完整卡号或银行卡安全码。
- 技术信息：设备和操作系统信息、App 版本、IP 地址、请求和错误日志、SDK 崩溃及诊断信息、地图或支付界面的交互信息、身份验证标识、SDK／设备标识及推送令牌，用于身份验证、安全、故障排查、应用更新和服务通知。地图及支付 SDK 服务商也会为服务分析、可靠性和反欺诈处理技术及交互数据。
我们将这些信息用于上述功能、防范欺诈和滥用、保障服务可靠性及履行适用法律义务。我们不出售个人信息，也不将司机位置用于第三方广告。
3. 位置权限与司机持续定位
用户可在使用 App 时通过定位功能选择当前地址等。用户端不会在后台持续采集位置。
司机的订单处于“赶来中”“已到达”或“服务中”阶段时，EasyGo 会采集并上报位置。App 切至后台或设备锁屏后，定位仍可能继续，以便该订单用户查看服务进度，并供 EasyGo 保留服务和争议处理记录。Android 使用带持续通知的定位前台服务；iOS 需要相应的后台定位授权。更新频率受设备和操作系统状态影响。
没有订单处于上述定位阶段时，持续上报停止。实时司机位置提供给相关订单用户及获授权的运营或客服人员；轨迹记录可能按第 6 节保留，用于客服、安全或争议处理。
您可以在设备设置中修改或撤回位置、相机、照片及通知权限。拒绝或撤回权限可能导致对应功能无法使用；司机提供需要轨迹跟踪的服务时需要必要的位置权限。
4. 信息接收方
- 订单相关人员：接单司机或用户会收到完成该服务所需的联系方式、地址、位置、聊天和订单信息。您发送的订单聊天内容对获授权的会话参与者可见。
- 支付服务商：Stripe 和 Airwallex 处理所选支付方式、保存付款方式、退款、风险控制和相关交易所需的信息。选择微信支付或其他支持的付款方式时，相应支付服务也会处理完成交易所需的信息。
- Google 服务：Google Maps 提供地图、地址搜索和路线功能；Firebase Authentication、Cloud Firestore 和 Firebase Cloud Messaging 提供身份验证、订单和聊天实时功能及消息推送。
- 云托管和分发服务商：Amazon Web Services 提供托管、存储和短信服务；Expo/EAS 提供应用更新分发。这些服务商处理运行对应服务所需的信息。
- 获授权人员及顾问：运营和客服人员、专业顾问、保险机构或有关机关可能在处理请求、索赔、安全事件、法定要求或争议所需的范围内接收信息。
我们按必要用途限制访问。第三方服务商也可能按照各自的隐私政策和法律义务处理信息。这些服务可能涉及澳大利亚境外的数据处理；我们不承诺所有信息副本均保留在澳大利亚境内。
5. 信息安全
正式版 App 通过加密的 HTTPS 连接访问 EasyGo API。我们使用访问控制和受限制的云存储保护个人信息，并将访问限制于获授权的用户和服务商。任何传输或存储系统都无法保证绝对安全。请保管好账户访问方式和验证码，发现疑似滥用时及时联系客服。
6. 保留期限、账户注销和数据申请
您可在 EasyGo 用户端或司机端的“我的／个人资料”→“注销账户”申请注销。无需安装或登录 App，您也可以发送邮件至 support@easygoapp.com.au，申请注销账户或删除指定数据。邮件主题使用“EasyGo 账户删除”或“EasyGo 数据删除”，说明账户注册手机号或邮箱、用户／司机角色及申请内容。处理前我们可能核实账户归属。另见账户和数据删除页面。
App 内的注销流程会停用相应账户，并替换或移除个人资料中的身份信息，包括联系方式及司机的身份和驾驶证引用。该流程不会立即抹除所有历史交易、上传文件、服务商记录或备份。对于自助流程未移除的关联数据，客服可以协助处理，并说明必须保留的信息。
如存在进行中订单、未结争议或退款、待处理司机提现或未结清的司机余额，可能需要先解决这些事项，才能使用自助注销。您仍可联系客服发起申请，并获得处理这些事项的帮助。
我们在提供服务及处理未结义务所需的期间内保留信息。订单、支付、提现、税务、安全、反欺诈和争议记录，可能因适用的法律、会计或索赔需要，在注销账户后继续保留。保留期限取决于记录种类和适用义务，并非所有数据适用同一期限。备份及支付服务商独立保存的记录可能遵循不同的保留安排。您可联系客服了解相关申请的数据类别、保留原因和适用期限。不再需要的信息应通过数据处理流程删除或去标识化。
订单结束后，App 内聊天历史的访问窗口通常为七天。这是 App 内的访问限制，不表示七天后所有服务器副本或争议记录都会自动删除。
您也可申请访问或更正个人信息，或在保留账户的同时申请删除指定数据。我们会评估申请，必要时核实身份，并说明因未完成服务或法律义务产生的限制。
7. 咨询、投诉与政策更新
隐私咨询或投诉请联系 support@easygoapp.com.au。我们会核查并通过您提供的联系方式回复。如不满意澳大利亚隐私投诉的处理方式，可联系澳大利亚信息专员办公室：oaic.gov.au。
本政策可能随 EasyGo 服务变化而更新，文首日期标示当前版本。涉及数据用途或权限的重要变化时，我们会按要求通知，并在适用情况下另行征得同意。